Dear valued customer,
We are constantly striving to provide you with the best user experience possible and we put our best efforts to deliver your purchases as soon as possible.
Please see our shipping policy below for details regarding shipments of your purchases.
- Once you have placed your order on the Website and made the payment, we will process your order within 1-2 business days. Usually, if you have placed your order before 12 AM Eastern time, we will process your order same day, if later – then within the next business day. If you choose standard delivery, we will deliver your products within 1 to 5 business days.
- On your check-out from our store you may be eligible to choose a specific delivery method, such as expedited delivery or Cash on Delivery. As your preferences for delivery method might affect shipping costs, all prices for products in our store are displayed without the shipping costs. You will be provided with a shipping costs estimate on the check-out page, once you have provided your shipping address details. All purchases that would be above USD 45 in value are eligible for free delivery.
- Please be noted that:
- the shipping terms may be affected by customs, natural occurrences, transfers to the carrier, air and ground transportation strikes or delays, pandemic, etc. We will be not responsible for delays if the shipment will be delayed due to the aforementioned reasons;
- once Your order has been processed and dispatched we will not be able to accept any changes to Your order.
- All Products purchased on our Website will be delivered to you by UPS, FedEx, USPS, or DHL mail. After we finish processing your order we will send you a confirmation letter containing your shipment tracking number. You will be able to track your order by following the tracking link that we will provide to you with a confirmation letter.
- In case your purchase does not reach you within 7 business days, please report to our customer support and inform us about an acceptable and reasonable additional period of time upon which we will deliver you your purchase. You shall be entitled to terminate the purchase only if We have failed to deliver your purchase within the additional time limit. Please be noted, that you cannot claim to not have received the purchased goods if the rules set out in this provision are not followed.
- You can contact our customer support by the following details:
Email - [email protected]
Phone – 1-833-866-4367
Mailing address - 600 17th Street, Suite 2800 South, Denver, CO 80202
Online contact form - https://planet-superfood.com/pages/contact